Shipping and returns
Shipping Information:
We strive to process and ship all orders promptly. Orders are typically processed within 2–3 business days, with delivery times varying depending on the shipping method chosen at checkout and your location.
- Standard Shipping: Delivery typically takes 5–10 business days.
- Expedited Shipping: Delivery typically takes 2–5 business days.
- International Shipping: Delivery times for international orders may vary, depending on the destination country.
All shipping times are estimates and may vary due to unforeseen circumstances.
Shipping Costs:
Shipping charges are calculated at checkout based on your delivery address, order size, and the shipping method selected.
Returns and Exchanges:
We hope you are satisfied with your purchase, but if you are not, we offer a return or exchange within 15 days of receiving your order.
- Eligibility for Returns/Exchanges: Items must be unused, in the original packaging, and in the same condition you received them. Return Shipping charges must be borne by the customer.
- Return Process: To start a return, please contact our customer service team at indianrootsinusa@gmail.com. We will provide you with a return authorization and instructions.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Non-Returnable Items:
Some items may be non-returnable, including:
- Personalized or customized products
- Gift cards
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We will assist with returning the product and provide a replacement or refund as needed.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process, and we will help you place a new order for the exchange.
Contact Us:
For further inquiries about shipping or returns, please feel free to contact our customer support team at indianrootsinusa@gmail.com.
Feel free to adjust the details as necessary for your specific business!